"I worked with Richard at SGI and afterwards at various
companies where I hired him to help me build large teams to implement
very challenging projects on short schedules. He is one of the
best team facilitators with whom I have worked . Under varying
challenges of dysfunctional teams, he was able to help me reach
my team transformation objectives in record time. His experience
and knowledge of building trust and communication within your
team is unsurpassed in my opinion." Jim
Cates, formerly CIO Altera, Brocade, Synopsys
"We began our work with Crucial Conversations in 2004 as
part of a transformation of our IT culture and leadership. The
skills and insights gained from the program immediately improved
our ability to deal with difficult situations and to strengthen
our capacity for teamwork and higher performance. When Crucial
Confrontations was developed, it became one of the highest rated
programs ever with broad application in our project teams and relationships
with our customers. Together, these programs have deepened our
capacity to build and improve relationships and to handle difficult
situations with greater confidence, ease, and effectiveness. With
nearly half of our employees completing the program, it has become
an integral part of our culture and our way of working together.
I recommend it to any organization that wants to improve its performance
and level of satisfaction at work." Todd Pierce,
CIO, Genentech
“Symantec began offering Crucial Conversations to its
employees in 2005. Over the years we have seen many instances
of business advantages gained by our employees’ utilizing
the superior communications skills that enable them to conduct
productive conversations in difficult situations. We
know that these skills have positively impacted revenue, retention,
productivity, quality, and teamwork…” — John
Thompson, Chairman of the Board, Symantec
“Crucial Conversations and Crucial Confrontations were
relevant and immediately effective for our teams in realizing better
results in strategic planning. Richard is an outstanding
instructor – his delivery of this material is motivating. It
was especially rewarding to hear the accolades from my team colleagues
after sponsoring this program.” Tom Carhart, VP, Strategy
and Corporate Development, HP
“When you get right down to it, the one key tool that managers
have to achieve their results is conversation. Crucial Conversations
provides a framework and set of tools that are key to ensuring
that every conversation moves people forward in order to achieve
their stated results.” Mike Girone, Global Learning & Leadership
Development, Agilent
“In this ever changing environment, the ability to effectively
engage in high stakes conversations is essential to having impact
and influence in business, the community and in your personal relationships.
Crucial conversations offers a practical and powerful tool set
to increase the quality and effectiveness of those conversations
in every aspect of your life.” Christine Landon,
Director of Executive Development, Agilent
“The Crucial Conversations program my team attended enabled
us to strengthen our relationships with internal customers and
partners, achieve common goals and create win/wins rather than
avoid conflict situations or railroad our views. They say it’s
the best class they’ve ever attended!” Michelle
Seals, Manager, Serviceability Design Engineering, Cisco
"Crucial Conversations has been a popular workshop, garnering
a 96% grade for the overall learning experience." Mark
Sato, then Sr. Mgr., Leadership Development, Oracle
"Crucial Conversations yields a practical set of skills that leaders
can make actionable when handling complex issues." Nisha
Advani, Dir of Executive Development, Genentech, formerly with
Cisco Systems
"Crucial Conversations is an essential behavioral tool for Product
Management... My staff uses the skills daily... Virtually all attendees
(75) rank this one of the best courses they've taken." Robin
Purohit, VP Software, VP/GM Software Products, HP, Formally VP
of Product Management, Symantec
“Crucial Conversations still continues to be our MOST Popular
class.” Stacy Kuehnis, Cadence University, Cadence
Design
